Shipping & Delivery Policy

Effective Date: 10.14.2025

At Dent Wolf Inc., we are committed to providing fast, secure, and reliable shipping for all orders placed through our website [www.dentwolf.com]. This Shipping & Delivery Policy outlines the terms and conditions related to the shipment of physical products, including tools, accessories, and merchandise.

 

1. Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

In the event of high order volume or special promotions, processing times may be slightly extended. If there is a significant delay, we will notify you by email.

 

2. Shipping Rates & Estimates

Shipping charges for your order will be calculated and displayed at checkout based on your delivery address, chosen shipping method, and the weight of your package.

We offer the following shipping options:

  • Standard Shipping (US): 3–5 business days
  • Expedited Shipping (US): 1–2 business days
  • International Shipping: 5–10 business days (depending on destination and customs clearance)

Please note: International customers are responsible for any customs duties, import taxes, or fees imposed by their country.

 

3. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order status via the courier’s website.

 

4. Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact us immediately at main@dentwolf.com. We will work with the carrier to resolve the issue and, where applicable, send you a replacement or refund.

Please ensure all shipping details are entered correctly at checkout. Dent Wolf Inc. is not responsible for delays or non-delivery caused by incorrect or incomplete address information.

 

5. Local Pickup (Optional)

We offer local pickup from our workshop in Joliet, Illinois. If you choose this option at checkout, we will notify you when your order is ready and provide pickup instructions.

Pickup Address:

Dent Wolf Inc.

121 Airport Dr, Unit A, Joliet, IL 60431, USA

 

6. Questions?

For any inquiries related to shipping, delivery times, or special requests, feel free to contact us:

Email: main@dentwolf.com

Phone: +1 802-777-4799

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